MEETKAP SAS
Registered Office: 183 bis Route de Vannes 44800 Saint-Herblain, France
SIREN Number: 953 517 455 (a unique identification number assigned to each business in France)
At MEETKAP, protecting your personal data is our priority.
When you use the website feather-ai.io (hereinafter the "Website") or our Meetkap computer software downloadable (hereinafter the "Application"), we are required to collect personal data about you.
The purpose of this policy is to inform you on how we process your personal data in compliance with the Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR").
Entry into force: 21/09/2021
Last Updated: 22nd of March 2023
1. Who is the data processor and the data controller?
MEETKAP acts as a data processor when a client uses our services to record, transcribe, and summarize calls. In this context, the client is the data controller, and we act according to the client's instructions.
For our own operational purposes, Meetkap acts as a data controller. We are a simplified joint-stock company, registered with the Registry of Trade and Companies of Nanterre under the number 953 517 455, and our head office is located at 183 bis Route de Vannes 44800 Saint-Herblain, France (hereinafter referred to as "Us" or "We").
2. What personal data do we process as a data controller?
As a data processor, we process data based on the actions of our clients while using our services. This can include recordings, transcriptions, and summaries of calls.
As a data controller, we may collect the following personal data for our own operational purposes:
We inform you, when collecting your personal data, whether some of these data are mandatory or optional.
Mandatory data are necessary for the provision of our services.
3. On what legal basis, for what purposes and for how long do we keep your personal data as data controller?
Purpose:
To perform operations related to contracts, orders, invoices, and customer relationship management
Legal Basis:
Performance of a contract to which you are party
Data retention period:
Personal data are retained for the duration of our business relationship.
In addition, the data relating to your transactions (with the exception of your banking data) are archived for probationary purposes for a period of 5 years.The data related to your credit card are retained by our payment service provider (Stripe ; https://stripe.com/) until the end of your subscription.The CVV2 (Card Verification Value), listed on your credit card details, will not be stored.
Invoices are archived for a period of 10 years.
Purpose:
To carry out sponsorship operations
Legal Basis:
Our legitimate interest in developing and promoting our business
Data retention period:
Personal data are retained during the necessary time to carry out the sponsorship operation and for a maximum period of 1 year.
Purpose:
To compile a database of customers and prospects
Legal Basis:
Our legitimate interest in developing and promoting our business
Data retention period:
For our clients: personal data are retained for the duration of the business relationship plus a period of 3 years from the termination of this relationship.For our prospects: personal data are retained for a period of 1 year starting from the last contact with us (e.g. communication, action).
Purpose:
To send newsletters, requests and direct marketing mailings
Legal Basis:
For our clients: our legitimate interest in developing and promoting our business.
For our prospects: your consent.
Data retention period:
Personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action).
Purpose:
To comply with our legal and regulatory obligations
Legal Basis:
Legal and regulatory obligations
Data retention period:
Invoices are archived for a period of 10 years.In addition, the data relating to your transactions (with the exception of your banking data) are archived for probationary purposes for a period of 5 years.
Purpose:
To process data subjects’ requests to exercise their rights
Legal Basis:
Legal and regulatory obligations
Data retention period:
If we ask you a proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted.If you exercise your right to object to stop your data being used for direct marketing: we keep this information for 3 years.
4. Who are the recipients of your personal data?
Will have access to your personal data:
The staff of our company;
Our processors: hosting provider, CRM tool, mailing provider
Our transcription partners, and AI partners,
If applicable: public and private bodies, exclusively to comply with our legal obligations.
5. Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted for the duration of the processing on the servers of the company Amazon Web Services, located in the European Union.
As part of the tools, we use (see article 4 on the recipients of your personal data, especially our processors), your personal data may be transferred outside the European Union. The transfer of your personal data in this context is secured with the use of following safeguards:
Either personal data are transferred to a country that has been recognized as ensuring an adequate level of protection by a decision of the European Commission;
Or specific contracts have been executed with our processors for the transfer of your personal data outside the European Union, based on the Standard Contractual Clauses between a controller and a processor approved by the European Commission;
Or appropriate safeguards as defined by the GDPR have been undertaken.
6. What rights do you have regarding your personal data?
You have the following rights with regard to your personal data:
Right to be informed: this is precisely why we have drafted this privacy policy as defined by articles 13 and 14 of the GDPR.
Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR.
Right to rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time as defined by article 16 of the GDPR.
Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR.
Right to erasure (“right to be forgotten”): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR.
Right to file a complaint to a competent supervisory authority (in France, the CNIL), under GDPR article 77, if you consider that the processing of your personal data constitutes a breach of applicable regulations.
Right to define instructions related to the retention, deletion and communication of your personal data after your death (article 40-1 of French law “informatique et libertés”).
Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
Right to object: You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.
7. Contact information for data privacy matters
Contact email: contact@feather-ai.io
Contact address: Meetkap, 183 bis Route de Vannes 44800 Saint-Herblain
8. Modifications
We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical change.
These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant change of the privacy policy.
